How can we help?
Guides and answers for your InfraCore services — and when you’d rather talk to a person, a real team in your timezone: 24/7 for emergencies, Sun–Thu for everything else.
Popular help topics
Knowledge base
Written guides and answers, straight from the team.
Billing & payments
Pricing, invoices, ৳/$ currency and how to pay via bKash or card.
VPS & servers
Configure, deploy and scale virtual and bare-metal servers.
Managed hosting
Ask our team about cPanel & managed hosting for your sites.
Domains
Search, register and connect domains to your services.
Account & verification
Manage your profile, settings and KYC from the client area.
Talk to a human
Open a ticket
Sign in to your client area to open or reply to a support conversation — the fastest, verified route.
Go to the client area →Contact us
Pre-sales questions, migrations or anything else — send us a note and we’ll reply, usually within one business day.
Contact the team →Check service status
Live component health, published openly. See if there’s a known issue before you reach out.
Open the status page →Common questions
How do I open a support ticket?
Sign in to your client area — open a conversation or reply to an existing one, and our team in Dhaka replies to your email too. Not a customer yet? Use the contact form and we’ll get back to you.
Where are your servers located?
Our data center is in Dhaka, peered directly to BDIX and the local NIX, with blended global transit for traffic abroad.
How fast can I deploy?
VPS instances go live in under a minute after checkout. Dedicated and colocation setups are quote-based — we spec and rack them with you.
What uptime do you target?
N+1 power, precision cooling and a 24/7 NOC — and we publish live component health openly on the status page.
Which payment methods do you accept?
bKash and cards/MFS via SSLCommerz. Prices are shown in Bangladeshi Taka or US Dollar — switch the display from the footer — and eligible plans can be billed in USD.
Can I keep my data inside Bangladesh?
Yes. Plans hosted in our Dhaka data center keep your data inside Bangladesh, for data-residency compliance.